The project team has reviewed in detail the technical, operational and people aspects of the trial. Ethnographic interviews have been undertaken with mums and counselors. These qualitative interviews and observations have then been overlaid with the analytical data from our computing system.
Together these two methods of qualitative and quantitative data provide us with insights into how people are using new technology, what work-around’s they develop to get the job done and what short comings there are in our current approach that need to be improved.
These are just a few of the key learning’s that have come out of the mid-trial review:
1. Mums and counselors weren’t just using Google Glass to communicate, a host of other communication tools have been often used all at the same time: instant messaging, video calls (through mobile phone and desktop computers) and regular phone calls. In other words multi screening is common across multiple devices.
2. Counsellors aren’t just providing advice on breastfeeding but on the overall health and wellbeing of the babies and mothers, encouraging and supporting the new mother in roles.
3. Peer community support is the magic pixie dust of why the volunteer counseling service works so incredibly well. Through online community group that was established for the project, we have been able to witness the collaborative online discussions, resource sharing and general support the group offers to both the new mums and each other.